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Frequently Asked Questions

What should I do if I receive a damaged product?

Upon receiving your order, please inspect the product(s) in the presence of the delivery rider. If you notice any damage, immediately inform the rider and report the issue to us using one of the following contact methods:

  • Hotline: 0117 901 609
  • Mobile: 0777 034 513
  • Email: sales@beautyharbour.lk

Ensure to log your complaint promptly, as complaints received after the delivery has been completed may not be accepted.

Can I return or exchange a product if I change my mind?

What if I experience an allergic reaction to a product?

How can I contact Beauty Harbour for further assistance?

Are the beauty and fashion products at Beauty Harbour sourced from reputable brands?

How do I track my order?

What are the shipping charges?

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