We’re proud to announce that BeautyHarbour.lk has been named the BEST e-Commerce Website 2025 - Silver Winner. This award celebrates excellence in online shopping, user experience, and customer service - and it belongs to every customer, team member, and partner who helped make our site better.

A proud moment - what this win means

Today we celebrate something bigger than a trophy. Being named the BEST e-Commerce Website 2025 - Silver Winner tells our customers that BeautyHarbour.lk is a safe, fast, and easy place to buy beauty and personal care products online. It shows that our focus on clear product information, smooth checkout, mobile-friendly design, and friendly customer service is making a real difference for shoppers across Sri Lanka.

This award is a promise: we’ll keep improving the shopping experience so you can find great products, get honest help when you need it, and receive your order quickly and safely.

Why this award matters for our customers

Awards are more than recognition - they are proof points. For you, this Silver Winner title means

Trust - A recognized standard for a better shopping experience.

Reliability - Faster, clearer product pages and a checkout you can rely on.

Value - We focus on product quality, clear pricing, and useful guidance so you can buy with confidence.

Customer support - Better support channels and fair return policies so buying is low risk.

We won this award because we listen to customers. Your feedback shaped the choices we made on the site - from product photos and ingredient lists to delivery tracking and payment options.

What we changed - the things that led to the win

This award didn’t happen by chance. Over the past year we focused on real, practical improvements that help customers shop faster and smarter.

Cleaner product pages - Better photos, clear descriptions, ingredient lists, and usage tips so customers know exactly what they’re buying.

Faster mobile experience - Most customers shop on phones - we optimized pages to load quickly and display clearly on smaller screens.

Simpler checkout - Reduced steps at checkout, clearer shipping choices, and multiple secure payment options.

Improved search & filters - Easier to find the right product for your skin type, hair type, or budget.

Stronger local logistics - Faster local delivery and improved tracking so customers know when their order arrives.

Customer care focus - Faster replies on chat and WhatsApp, simple returns, and helpful beauty advice from our team.

Local-first features - Payment methods and promos that make most sense for Sri Lankan customers.

Each of these changes was built with one goal - make buying beauty products online as clear and worry-free as possible.

The team behind the win

This award is a team achievement. From web developers and product managers to customer care, marketing, warehouse staff and our delivery riders - everyone played a part.

A special thank you to our beauty advisers who answer customer questions and create easy product guides. Their hands-on knowledge made product pages stronger and helped customers make better choices. 

A word from our CEO

“Being named BEST e-Commerce Website 2025 - Silver Winner is a meaningful recognition of the steps we’ve taken to improve user experience, site performance and customer care. This milestone reflects the dedication of our team and the feedback of our customers. We will continue investing in product information, faster delivery, and smarter features so BeautyHarbour.lk remains the easiest place to shop for beauty in Sri Lanka.”

D.H.R Premasiri, CEO, BeautyHarbour.lk

Proof & highlights - small wins that add up

Here are simple facts that show how we made shopping better.

Quicker page loads and improved mobile pages so browsing is faster.

Simplified checkout with fewer steps and more payment options.

Expanded product information across top categories (skincare, haircare, personal care).

Better delivery reach - expanded zones and clearer delivery time windows.

Increased customer satisfaction through faster replies and friendly support.

These are the types of improvements judges looked for - they show attention to real user needs, not just design.

Customer story - how it helped real shoppers

One of our customers, Ms. Samadhi, told us she used to spend hours comparing products across sites. After our updates, she found a gentle cleanser with clear ingredient information and used our chat for a quick recommendation. Her order arrived the next day, and she was able to return a product she didn’t like with an easy return. Moments like this show why we made each change.

If you have a quick story about shopping with us, please share it - we may feature it on our site with your permission.

What’s next - our roadmap after the award

Winning Silver is not the finish line. Here is what we’ll focus on next

More brands and product ranges so customers have more choices.

Loyalty program with rewards for repeat customers.

Faster deliveries in more areas so more customers get next-day options.

Even better product guides and videos to help customers use products safely and effectively.

New payment and pickup options to make purchases easier for everyone.

We’ll keep releasing updates that matter to customers and share progress on our blog and social channels.

How can I give feedback?

Use the chat on our website or email Hi@beautyharbour.lk. We read every message.

Thank you - this win is ours together

To our customers, partners, and team: thank you. This Silver Winner award is a milestone that celebrates our shared work - and it motivates us to keep making beauty shopping simpler, safer, and more joyful.

We promise to keep improving, listening, and delivering the kind of service you deserve. Shop the celebration, tell your friends, and thank you for choosing BeautyHarbour.lk.

- The BeautyHarbour.lk Team